Frequently Asked Questions about Kitzy

We understand that you may have questions before, during and after your purchase. Here we have collected the most frequently asked questions to make it easy for you to find the answers you are looking for. Our goal is to give you a safe and smooth shopping experience, from the moment you discover your favorite football shirt until it is safely in your hands.

Questions before buying

Before you decide on your next football shirt, we want to ensure that you feel fully informed and confident in your choice. Here you will find answers to the most common questions our customers have about our products, quality and ordering process.

What if there's an issue with my order?

If you experience any issues with your order, such as receiving the wrong item or a damaged product, please contact us at kitzy404@gmail.com. Include your order number and, if possible, photos of the issue so we can review your case and assist you as quickly as possible.

How do I choose the right size?

Our jerseys fit true to size for most customers. If you prefer a looser fit or are between sizes, we recommend sizing up. Be sure to check our size guide before placing your order.

How should I wash my jersey?

How should I wash my jersey?To keep your jersey looking its best, wash it inside out on a cold, gentle cycle. Avoid using a dryer, bleach, or ironing directly on the print to help preserve the colors and details.

Do you release new jerseys regularly?

Yes! We're always adding new club and national team jerseys to our collection. Follow us on social media or check back regularly so you don't miss our latest drops.

Questions after purchase

Once you've placed your order, you may have a few questions along the way. Here you'll find helpful information about order tracking, product care, and what to do if something doesn't go as planned. Our team is here to support you every step of the way.

What if there's an issue with my order?

If you experience any issues with your order, such as receiving the wrong item or a damaged product, please contact us at kitzy404@gmail.com. Include your order number and photos of the issue, if possible, so we can assist you as quickly as possible.

haven't received my order yet. What should I do?

If your order hasn't arrived within the estimated delivery time, please check your tracking information first. If you still need assistance, contact us at [your email address], and we'll be happy to help you locate your order.

What do I do if something is missing from the package?

If something is wrong with the product, we will always help you find a solution quickly and easily.

What happens if the product is damaged when it arrives?

If something is wrong with the product, we will always help you find a solution quickly and easily.

Didn't you find the answer you were looking for?

If you have any more questions or need personal assistance, don't hesitate to contact us. We are here to make sure your experience with Kitzy is as good as possible.